Artificial intelligence

Customer Service Automation: How to Save Time and Delight Customers

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Easy 6 Steps To Automate Customer Service Helping build these human relationships is important towards driving customer loyalty, and automation can play a significant role in freeing up time and headspace to have more productive interactions. Knowledge bases are databases of information that chatbots and human agents can use to answer customer questions. Knowledge bases …

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Cognitive Automation: Augmenting Bots with Intelligence

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Using enterprise intelligent automation for cognitive tasks Cognitive automation is the current focus for most RPA companies’ product teams. However, simply automating rote tasks is not sufficient to deal with the continuous changes those enterprises face. In order to provide greater value, these automation tools need to step up the ladder of cognitive automation, incorporating …

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Semantic Analysis: What Is It, How & Where To Works

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An Introduction to Natural Language Processing NLP Pairing QuestionPro’s survey features with specialized semantic analysis tools or NLP platforms allows for a deeper understanding of survey text data, yielding profound insights for improved decision-making. QuestionPro often includes text analytics features that perform sentiment analysis on open-ended survey responses. While not a full-fledged semantic analysis tool, …

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